VendPlug (“we”, “our”, “us”) operates a vendor-led marketplace with escrow-backed payments. This Privacy Policy explains how we collect, use, store, disclose, and protect information across our mobile apps, website, and related services (“Services”). By using the Services, you agree to this Policy.
Summary (Google Play / App Store)
- Data collected: account identifiers, contact details, shop and order data, wallet activity, chat content (buyer–vendor), device/app diagnostics, optional location (only if you enable it for delivery), push tokens.
- Sensitive permissions: Camera and Photos (listings and chat attachments you choose), Microphone (voice notes you send), Notifications (orders, wallet, chat). We do not collect background audio, background location, or contacts.
- Payments: processed by Paystack; card numbers are never stored by VendPlug.
- Sharing: service providers needed to run the Services (e.g. Paystack, hosting, push). We do not sell personal data.
1. Information We Collect
1.1 Information You Provide
Accounts: name, email, phone, profile details, and sign-in data (including Google or Apple where you choose those methods).
Buyers: delivery addresses, orders, wishlist activity, and payment outcomes handled securely by Paystack (we do not store card numbers).
Vendors: shop name, business details, categories, addresses, bank account details for payouts, product listings and media, and fulfilment records.
Both: support requests, dispute evidence, and chat messages between buyers and vendors.
1.2 Automatically Collected
Device and app data (model, OS, identifiers), IP address, usage analytics, cookies/tracking on web, approximate location only if you enable it, and push notification tokens.
1.3 Permissions We Request
- Camera / Photos: product photos, profile images, and chat attachments you choose to send.
- Microphone: voice notes in chat (you control when recording starts and stops).
- Notifications: order status, wallet, and chat updates.
- Location (optional): delivery or regional context if you enable it; not required to use the app.
1.4 Payments & Wallet
Paystack processes card and related payments. We receive payment status, amount, reference, and settlement info. Wallet balances and ledgers are stored to power checkout and payouts.
1.5 Community Stake / Owner Track
If you participate as a vendor, we may process activity needed to calculate ranks, badges, and programme eligibility (for example unique buyers on eligible fulfilled orders). This is operational programme data, not a public share register.
2. How We Use Information
- Create and manage accounts and shops
- Facilitate marketplace, escrow, wallet, and payouts
- Enable buyer–vendor chat and order coordination
- Detect and prevent fraud; secure the platform
- Operate optional programmes such as Owner Track / Community Stake
- Improve performance, features, and support
- Send service notifications and comply with legal obligations
3. Sharing of Information
3.1 Between Buyers and Vendors
We share relevant order details (items, delivery info, messages) so orders can be fulfilled.
3.2 Service Providers
Paystack (payments), cloud hosting, analytics/SMS/email providers, Google or Apple for sign-in where used, and push providers (e.g. FCM / APNs)—only as needed to provide the Services.
3.3 Legal
We may disclose information when required by law or to protect rights and safety. We never sell personal data.
4. Data Retention
We retain data only as long as necessary to operate the Services, resolve disputes, meet regulatory requirements, and keep records. Illustrative durations:
- Account and order records: while your account is active and for up to 6 years thereafter for regulatory/tax purposes.
- Chat and attachments: retained to support order resolution; removed on account deletion unless needed for legal reasons.
- Push tokens and device data: until you log out, disable push, or we detect token invalidation.
You may request account deletion at any time.
5. Security
We use HTTPS, secure authentication, encrypted storage where appropriate, and monitoring. No system is 100% secure—please protect your credentials and device.
6. Your Rights
Subject to Nigerian and other applicable law, you may access, correct, or delete your data, restrict processing, or withdraw consent where applicable. Contact us via in-app support or email below.
Data export & deletion: request a copy of your data or account deletion via in-app support or info@vendplug.com.ng. We may retain certain records for legal obligations (fraud prevention, accounting).
7. Children
VendPlug is not intended for persons under 18. We delete accounts found to be underage.
8. International Transfers
Data may be processed outside Nigeria based on our hosting or push providers. We apply appropriate protections such as contractual safeguards and access controls.
9. Cookies & Tracking
We use cookies and similar technologies on the web to enhance experience, analyse usage, and secure the platform. You may disable cookies in your browser; some features may not work.
10. Complaints
- Submit a complaint via in-app support or email.
- We investigate and aim to resolve promptly.
- Unresolved matters may be escalated to NITDA (Nigeria) or the applicable authority for your region.
11. Data Breach Notice
If a breach risks your rights and freedoms, we will notify affected users and relevant authorities as required by law.
12. Changes
We may update this Policy. We will post changes with an updated “Last Updated” date. Continued use means you accept the updated Policy.
13. Contact
VendPlug Support
Email: info@vendplug.com.ng
Website: https://vendplug.com.ng