Last Updated: 1 December 2025

VendPlug (“we”, “our”, “us”) operates a marketplace that connects buyers and trusted agents with escrow-backed payments. This Privacy Policy explains how we collect, use, store, disclose, and protect information across our mobile apps, website, and related services (“Services”). By using the Services, you agree to this Policy.

Summary (Google Play / App Store)

• Data collected: account identifiers, contact details, order and wallet data, chat content (between buyer and agent), device/app diagnostics, optional location (only if you enable it for delivery), push tokens.
• Sensitive permissions: Microphone (voice notes you send), Notifications (order and chat alerts), Photos/Files (attachments you choose to upload). We do not collect background audio, background location, or contacts.
• Payments: processed by Paystack; card numbers are never stored by VendPlug.
• Sharing: service providers strictly to deliver the Services (e.g., Paystack payments, hosting, FCM push). We don’t sell personal data.

1. Information We Collect

1.1 Information You Provide

Buyers: full name, email, phone, delivery address, profile info, orders, and payment details handled securely by Paystack (we do not store card numbers).

Agents: full name, email, phone, business info, bank account details for payouts, identity verification documents (where required), product listings, and order fulfillment records.

Both: login credentials, support requests, and chat messages between buyers and agents.

1.2 Automatically Collected

Device and app data (model, OS, identifiers), IP address, usage analytics, cookies/tracking on web, approximate location (only if you enable it), and push notification tokens.

1.3 Permissions We Request (Purpose)

• Microphone: to record and send voice notes in chat (you control when recording starts/stops).
• Notifications: to deliver order status, wallet, and chat updates.
• Photos/Files: to attach images or documents you choose to send to an agent.
• Location (optional): to help with delivery or regional content if you enable it; not required to use the app.

1.4 Payments

Paystack processes all card payments. We receive payment status, amount, reference, and settlement info; we never store card numbers.

2. How We Use Information

• Create and manage accounts
• Facilitate marketplace and escrow payments
• Connect buyers and agents and support chat
• Detect/prevent fraud and secure the platform
• Improve performance, features, and UX
• Provide support and send service notifications
• Comply with legal obligations

3. Sharing of Information

3.1 Between Buyers and Agents

We share relevant order details (name, items, delivery info, messages) to enable fulfillment.

3.2 Service Providers

Paystack (payments), cloud hosting, analytics, SMS/email providers, and Firebase Cloud Messaging (Google) for push tokens—only as needed to provide the Services.

3.3 Legal

We may disclose information when required by law or to protect rights and safety. We never sell personal data.

4. Data Retention

We retain data only as long as necessary to operate the Services, resolve disputes, meet regulatory requirements, and maintain records. Illustrative durations:

• Account and order records: while your account is active and for up to 6 years thereafter for regulatory/tax purposes.
• Chat attachments and messages: retained to support order resolution; removed upon account deletion unless needed for legal reasons.
• Push tokens and device data: until you log out, disable push, or we detect token invalidation.

You may request account deletion at any time.

5. Security

We use HTTPS, secure authentication, encrypted storage, and monitoring. No system is 100% secure—please protect your credentials.

6. Your Rights

Subject to law, you may access, correct, or delete your data, restrict processing, or withdraw consent (where applicable). Contact us via in‑app support or email below.

Data export & deletion: you can request a copy of your data or account deletion via in‑app support or by emailing info@vendplug.com.ng. We may retain certain records to comply with legal obligations (e.g., fraud prevention, accounting).

7. Children

VendPlug is not intended for persons under 18. We delete accounts found to be underage.

8. International Transfers

Data may be processed outside Nigeria based on our hosting providers (e.g., cloud or push infrastructure). We apply appropriate protections such as contractual safeguards and access controls.

9. Cookies & Tracking

We use cookies and similar technologies to enhance experience, analyze usage, and secure the platform. You may disable cookies in your browser; some features may not work.

10. Dispute Resolution

1. Submit a complaint via in‑app support or email.
2. We investigate and aim to resolve promptly.
3. Unresolved matters may be escalated to NITDA (Nigeria) or the applicable authority for your region.

11. Data Breach Notice

In the unlikely event of a data breach that risks your rights and freedoms, we will notify affected users and relevant authorities in line with applicable laws.

12. Changes

We may update this Policy. We will post changes with an updated “Last Updated” date. Continued use means you accept the updated Policy.

13. Contact

VendPlug Support
Email: info@vendplug.com.ng
Website: https://vendplug.com.ng